Your Safety and Well-Being Are Our Top Priority
You must be at least 21 years of age to use kiwora. Underage gambling is strictly prohibited and will result in immediate account closure.
At kiwora, we believe that online gaming should be an entertaining and enjoyable recreational activity, not a source of financial hardship or personal problems. While the vast majority of our players gamble responsibly and within their means, we recognize that for some individuals, gambling can become problematic. We are committed to promoting responsible gaming practices, providing comprehensive player protection tools, and offering support resources to anyone who may be struggling with gambling-related issues.
Responsible gaming means making informed decisions about when to play, how much to wager, and when to stop. It means treating gambling as entertainment with a cost, not as a way to make money or solve financial problems. It means staying in control of your gaming activity rather than letting gaming control you. Whether you're playing slots, betting on sports, or enjoying live dealer games, maintaining a healthy relationship with gambling is essential for long-term enjoyment and well-being.
Problem gambling, also known as gambling disorder or compulsive gambling, occurs when gambling behavior causes significant problems in a person's life. It can affect people from all backgrounds and income levels, and it often develops gradually over time. Problem gambling is not simply about losing money—it's about losing control over gambling behavior despite negative consequences.
Research shows that approximately 1-3% of the general population experiences problem gambling at some point in their lives. Risk factors include starting gambling at a young age, having family members with gambling problems, experiencing mental health conditions like depression or anxiety, having easy access to gambling opportunities, and using gambling as a way to escape problems or relieve stress. Understanding these risk factors can help you stay aware of your own gambling patterns and recognize when gambling may be becoming problematic.
If you recognize any of the following signs in yourself or someone you care about, it may be time to seek help:
kiwora provides a comprehensive suite of responsible gaming tools designed to help you stay in control of your gambling activity. These tools are available to all players free of charge and can be accessed through your account settings at any time. We encourage all players to use these tools proactively, even if you don't currently feel you have a gambling problem. Prevention is always easier than intervention.
Set daily, weekly, or monthly deposit limits to control how much money you can transfer into your kiwora account. Once you reach your self-imposed limit, you will not be able to make additional deposits until the time period resets. Deposit limits can be decreased immediately, but increases require a 24-hour cooling-off period to prevent impulsive decisions.
How to set: Go to Account Settings → Responsible Gaming → Deposit Limits, then choose your preferred timeframe and amount.
Set daily, weekly, or monthly loss limits to cap your net losses over a specific period. This tool calculates your total losses (deposits minus withdrawals) and prevents you from gambling once you reach your limit. Loss limits help ensure that losing streaks don't spiral out of control.
How to set: Go to Account Settings → Responsible Gaming → Loss Limits, then choose your preferred timeframe and amount.
Set a maximum time limit for each gaming session. When your session time expires, you will be automatically logged out and required to take a break. This tool prevents marathon gaming sessions and helps you maintain awareness of how much time you're spending on the platform. You can also enable reality check reminders that display pop-up notifications at regular intervals (e.g., every 30 or 60 minutes) showing how long you've been playing.
How to set: Go to Account Settings → Responsible Gaming → Session Limits, then choose your maximum session duration.
If you feel you need a short break from gambling, you can temporarily suspend your account for 24 hours, 7 days, or 30 days. During the cooling-off period, you will not be able to log in to your account, place bets, or receive promotional communications. This tool is useful if you're experiencing a losing streak, feeling stressed, or simply want to take a voluntary timeout. Your account will automatically reactivate at the end of the chosen period.
How to set: Go to Account Settings → Responsible Gaming → Take a Break, then choose your preferred duration.
Self-exclusion is our most comprehensive protection tool. If you believe you have a serious gambling problem, you can permanently exclude yourself from kiwora for a minimum period of 6 months, 1 year, 2 years, 5 years, or permanently. During the self-exclusion period, your account will be closed, and you will not be able to create a new account or access any kiwora services. All marketing communications will be stopped. You will not be able to reactivate your account until the self-exclusion period expires, and reactivation requires contacting customer support and demonstrating that you're ready to gamble responsibly again.
How to set: Contact customer support via live chat or email (displayed as plain text: [email protected]) to initiate self-exclusion. This cannot be done through automated settings to ensure you have the opportunity to speak with a support agent who can provide additional resources.
In addition to using our responsible gaming tools, we recommend following these best practices to maintain a healthy relationship with gambling:
If you or someone you know is struggling with problem gambling, please reach out for help. There is no shame in asking for support, and recovery is possible. You don't have to face this alone.
Contact kiwora Support: Our customer support team is available 24/7 via live chat, email ([email protected], displayed as plain text), or WhatsApp to discuss your concerns, implement responsible gaming tools, or initiate self-exclusion. All conversations are confidential.
Professional Help Resources: We encourage anyone experiencing gambling problems to seek professional help from qualified counselors and support organizations that specialize in gambling addiction. Professional treatment programs, support groups, and counseling services are available in Jakarta, Surabaya, Bandung, and other major Indonesian cities. Contact our support team for referrals to local resources.
Family Support: Problem gambling affects not only the gambler but also family members and loved ones. Support resources are available for family members dealing with the impact of a loved one's gambling problem.
Remember: gambling should always be a fun, recreational activity that you can afford both financially and in terms of time. The moment it stops being fun or starts causing problems in your life, it's time to reassess your relationship with gambling and seek support. kiwora is committed to helping all our players gamble safely and responsibly.
Our team is here to help you understand and use our responsible gaming tools. Explore our FAQ or contact support for personalized assistance.